Help

Frequently asked questions

Below you'll find the answers to the questions we get asked the most.

  • Why can't I log in?

    If you are having trouble logging in, please try the following troubleshooting steps:

    • Ensure that you are entering your username and password correctly. Remember that they are case sensitive and should not contain any spaces.
    • Double-check that your keyboard settings are correct. Sometimes, accidental changes to keyboard settings can cause login issues.
    • Avoid copying and pasting your login credentials, as this can introduce additional spaces or characters. It’s best to manually type them in.
    • If you still can’t log in, please use the contact form below to reach out for assistance.

Still need to get in touch after reading the FAQ's

Please use the form below to get in touch with our support team. It is important that all fields are completed to help us to provide support as efficiently as possible.

Please visit https://www.whatsmybrowser.org/ and copy and paste the link shown here.
Please describe the issue you are having in as much details as possible.
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